Frequently Asked Questions

General Questions

How do I navigate your online store?

You can easily navigate our online store by using the menu at the top of the page. We've categorised our products into sections like "Essential Oils," "Carrier Oils," "Hydrosol Sprays," and "Diffuser Machines" to help you find what you need quickly.

What is the difference between essential oils, carrier oils, hydrosol sprays, and diffuser machines?

Essential oils are concentrated extracts from plants, carrier oils are used to dilute them for safe application, hydrosol sprays are aromatic waters, and diffuser machines help disperse essential oil aromas into the air.

Is my personal information safe when shopping on your website?

We take your privacy seriously. Our website employs advanced security measures, including SSL encryption, to safeguard your personal information.

Do I need an account to make a purchase? 

While you can certainly shop as a guest, creating an account enhances your shopping experience by offering a seamless checkout process and granting you access to your order history and tracking information for added convenience.

Product Information

Can I find detailed product descriptions and ingredients on your website?

Yes, you can find comprehensive product information on each product page, including specifications and instructions.

Do you offer sample sizes for testing purposes?

At this time, sample sizes for our essential oils, carrier oils, and hydrosols are not available. It's noteworthy that at Infinite Botanic, we place a strong emphasis on sourcing our raw materials from certified farms and suppliers to ensure both their quality and traceability to their places of origin.

What types of diffuser machines do you carry, and how do they differ?

We offer ultrasonic diffuser machines and you can find detailed descriptions on diffuser product page.

Ordering and Shipping

How do I place an order on your website?

To place an order, simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment method. Your payment information is processed securely.

What is the shipping process, and how long will it take to receive my order?

Orders before 12 pm AEST on weekdays ship the same day; after 12 pm, they ship the next business day. We strive to process and ship orders within 1-2 business days. Shipping times vary by location and can be tracked using your provided tracking number.

Do you offer free shipping, and what are the shipping costs?

Australia wide: Spend $99 or more and enjoy complimentary shipping. Orders under $99 incur a flat-rate $10 shipping fee. Need it quickly? Express shipping is available for just $15 on most orders.

International shipping: We currently operate and ship to Taiwan ROC. Please allow us more time to schedule delivery for other countries, and we hope to extend our service to your location soon.

About Essential Oils

What are essential oils?

Essential oils are concentrated plant extracts obtained through various extraction methods such as steam distillation or cold pressing. They capture the aromatic and therapeutic properties of plants, including their distinct scents and potential health benefits.

How should I use essential oils?

Essential oils can be used in several ways. Common methods include aromatherapy (diffusion or inhalation), topical application (diluted with a carrier oil), and adding them to bathwater. The specific usage depends on the desired effect and the oil in question.

Are essential oils safe to use?

When used properly, essential oils can be safe for most individuals. However, it is important to adhere to safety guidelines. Dilute oils before applying topically, perform patch tests, and avoid excessive or prolonged inhalation. Consult with a healthcare professional if you have specific health concerns or conditions.

Can I ingest essential oils?

No, ingesting essential oils is not recommended. While some essential oils can be used in small quantities and properly diluted for culinary purposes, it is crucial to exercise caution. Not all oils are safe for ingestion, and consuming large amounts or using them improperly can be harmful. It is always best to consult with a qualified aromatherapist or healthcare professional before considering internal use of essential oils.

Are essential oils safe for children?

Essential oils should be used with caution around children. Some oils are not suitable for young children, and certain age groups require lower dilutions. Always research child-safe oils and consult with a qualified aromatherapist or pediatric expert before using essential oils with children.

Can essential oils replace medical treatment?

Essential oils are not meant to replace medical treatment. While they can complement conventional healthcare approaches, they should not be relied upon as the sole solution for serious health conditions. If you have a medical condition or are on medication, consult with a healthcare professional before using essential oils.

Can I use essential oils during pregnancy?

Pregnant women should exercise caution when using essential oils. Some oils are not recommended during pregnancy, especially during the first trimester. It is crucial to consult with a qualified healthcare professional or certified aromatherapist to determine which oils are safe to use during pregnancy.

Can essential oils cause allergies or sensitivities?

Yes, some individuals may be allergic or sensitive to certain essential oils. Perform a patch test before using a new oil topically and discontinue use if any adverse reactions occur. If you have known allergies or sensitivities, exercise caution and consult with a healthcare professional before using essential oils.

Can essential oils expire?

Essential oils generally have a shelf life of 2 to 3 years, but this varies. Some, like lemon and orange, may lose potency within a year, while others, like wood and resin oils, can last longer. Expired oils may lose potency, it is generally recommended to use essential oils within 12 months after opening for optimal effectiveness.

Can essential oils be applied to the skin?

Yes, essential oils can be applied to the skin as directed by a dermatologist or an aromatherapist. However, it is important to avoid applying them in concentrated form. Dilute essential oils with carrier oils such as coconut oil, jojoba oil, almond oil, or extra virgin olive oil before applying to the skin.

Do I need to dilute essential oils before applying them to the skin?

Yes, it is recommended to dilute essential oils before applying them to the skin. While they offer numerous benefits to the skin, applying them in concentrated form may cause irritation or damage. To achieve maximum benefits, create a 2% dilution by adding 12 drops of essential oil to 1 ounce of carrier oil.

Should I always do a patch test before using essential oils on my skin?

Yes, it is important to perform a patch test to check the sensitivity of your skin to essential oils. Before applying the oil to your face, test it on the inner forearm. Apply one drop of essential oil diluted in carrier oil and observe for any adverse reactions for 24 hours. If any redness, itching, or irritation occurs, discontinue use.

Should I avoid exposing my skin to sunlight after applying certain essential oils?

Certain essential oils can make the skin more susceptible to UV rays from the sun, which can lead to accelerated aging and sunburn. It is recommended to avoid sun exposure after using oils obtained from citrus plants or other photosensitive oils. Take precautions and protect your skin with appropriate clothing or sunscreen.